Frustration is exponential
Written by on January 5th, 2007 in Ajax News.
Waiting on hold yesterday after pressing 5 buttons, getting cut off, being misunderstood by the automated “I can speak English but I can’t understand it” attendant, and finally getting the wrong answer reminded me that frustration is exponential.
Source: Signal vs. Noise
Original Article: http://www.37signals.com/svn/posts/185-frustration-is-exponential