Using Highrise to conquer customer service problems
Written by on October 9th, 2007 in Ajax News.
One great way to use Highrise: Track all those little customer service interactions you have with different companies.
For example, Ryan’s been dealing with a broken camera case and is keeping track of the problem as a case in Highrise…
Here’s another example, this time using Highrise to keep track of the convoluted process of obtaining a refund from an airline…
Instead of a bunch of post-it notes and scattered emails, Highrise gives you a paper trail you can come back to whenever you need it. And tasks help you keep track of dates that might otherwise be forgotten (e.g. “Was I supposed to receive that rebate within 4 weeks or 4 months?”).
Whether it’s a business or personal affair, Highrise makes it easy to keep track of whom you’ve talked to, what you talked about, and what you need to do next.
Related:
Why Highrise? [HighriseHQ.com]
Highrise has your back in customer service interactions [Product Blog]
Source: Signal vs. Noise
Original Article: http://www.37signals.com/svn/posts/641-using-highrise-to-conquer-customer-service-problems